hilton hotels near baltimore live casino

The clean team manager noticed he needed a trash bag or trash can to clean up the area. It was funny because the broom and dust pan were useless. The team member came with dust pan and broom to clean up bulky trash. About 2 min later the clean team manager showed with no apology and told us that someone on the way to clean our area. She assure us that she will called the clean team manager and make sure our area is clean. But this attendant kinder shows more concerned to the extent and called his manager, slot manager to come out and talk to us. I saw another attendant and asked for him to called a supervisor or manager and he went through his walkie-talkie, blah blah blah. After over an hour no supervisor or manager shows up. The attendant called and request for someone to come to our area which he gave the number of our slot machines. Additionally, I called on one of the slot attendant and asked to speak to supervisor or manager. To our surprise, they both turn way quick and walk away. The next day, about 9am, we saw 2 of the clean team members walking passed our slots and I called on them to asked if someone will clean around that area. We didn’t see any of the housekeeping or clean team came around ones. Awfully, the slots machine we’re playing, the area where so filthy it was horrific.

Me and wife went to the casino on Sunday night11th of December 2022 about 9:30pm and stay playing slot machines till the next day. When I brought my friends from central virginia to the Horseshoe in Baltimore, I was embarrassed by the property conditions and poor service.Cleanliness of the CASINO. I have been a caesars/harrahs rewards member for over 20 years and visited properties in more than few cities. The elevators from parking to the casino were dirty and did not offer a good first impression of the property. We used the self parking deck but felt unsafe as there was no visible security, the smell of people smoking marijuana and cars screeching around the lot. If you offer 24 hour access to your facility, it's not unreasonable to expect 24 hour service.

He referred us to a host who explained that we would have to come back when the rewards club was open to receive a new account and any new sign up benefis. We then asked a gentleman on the floor who appeared to be a table game supervisor. We were reluctantly greeted by a man who told us he couldn't help us with a new sign up, only a reprint of an existing account. The rewards desk was closed for the evening, so we were sent to the poker room for new reward card sign up. We arrived late evening, and a few of the people in our party wanted to sign up for new rewards cards.

Hilton hotels near baltimore live casino